Hi, my name is mouse2015! I've been trying to call PIP — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Please read our updated community house rules and community guidelines.

Hi, my name is mouse2015! I've been trying to call PIP

mouse2015
mouse2015 Community member Posts: 4 Listener
edited February 12 in PIP, DLA, and AA
I've been trying to call pip for 5 days...cuts off every time after around 14. 15 minutes.?.. help.!

Comments

  • poppy123456
    poppy123456 Community member Posts: 52,190 Disability Gamechanger
    They ringing as soon as they open at 9am. I rang them last week and got through in about 15 minutes. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • mouse2015
    mouse2015 Community member Posts: 4 Listener
    Thanks for the reply... since Wednesday I've tried.. take's you all through security every time.. and exactly after 15 minutes approx.....cuts off..!
  • Hannah_Scope
    Hannah_Scope Posts: 7,093 Disability Gamechanger
    Hello @mouse2015

    Welcome to the community! :) 

    I am so sorry to hear you have been having trouble. It sounds so frustrating! Hopefully calling straight on 9am will work! 
    Hannah - She / Her

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
  • woodbine
    woodbine Community member Posts: 11,287 Disability Gamechanger
    Is it your phone cutting you off ? mine does sometimes.
    2024 The year of the general election...the time for change is coming 💡

  • mouse2015
    mouse2015 Community member Posts: 4 Listener
    Good afternoon.. not really...but the most obvious sign something isn't right is that its always cutting out on 14 or 15 minutes.... after all the security pass information 
  • poppy123456
    poppy123456 Community member Posts: 52,190 Disability Gamechanger
    That did happen to me once when trying to ring them last week. I did give up that time as it was after 11am. Decided to try again the following morning at 9am and got through no problem. All you can do really is keep trying. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • mouse2015
    mouse2015 Community member Posts: 4 Listener
    Cheers poppy x

Brightness

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.