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Please can you advise me how long you think is a reasonable length of time to wait for a reply from a 2nd stage complaint being investigated by ATOS. I am now wanting to move the complaint to independent investigators, would this be ICE and can I contact them while ATOS are still investigating it, if they are. If I ring them to find out what's happening what do I say? Can I give them an ultimatum? I don't want to wait any longer or be fobbed of with an indefinite timescale.