I was due a payment today and have not been paid - do you know what could be wrong? — Scope | Disability forum
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I was due a payment today and have not been paid - do you know what could be wrong?

marionh123 Community member Posts: 1 Listener
Hi i was just needing some advise, im on esa ive recently been accepted for carers allowance which i dont receive till next month, but i was due a payment today n have bot been payed, do you know what xould be wrong? Thanks


  • Liam_Alumni
    Liam_Alumni Scope alumni Posts: 1,101 Pioneering
    Hi @marionh123,

    Welcome to Scope's online community! It's great to have you here.

    I'm sorry to hear about the difficulties you've been having. Have you contacted the DWP about this?

    I've moved this discussion into our Ask a Benefits Advisor category, where @BenefitsTrainingCo may be able to offer further help and support.
  • Geoark
    Geoark Community member Posts: 1,455 Disability Gamechanger
    Hello @marionh123 and welcome to the community.

    Unfortunately things do occasionally go wrong and payments don't go out when they should. As @LiamO_Dell suggests your first step is to contact the DWP to find out what is going on.

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    As a member of a group I did things.
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  • steve51
    steve51 Community member Posts: 7,153 Disability Gamechanger
    Hi @marionh123.

    A big welcome to our community.

    Yes you would be better off contacting DWP in the first instance.

    Have you had your payments on this date previously ???

    Please please let me know if I can help you further !!!!

  • BenefitsTrainingCo
    BenefitsTrainingCo Community member Posts: 2,621 Pioneering
    Hello marionh123. The Carers Allowance helpline number is 0345 608 4321, and they should be able to track what is happening to your claim. Make sure you have your national insurance number to hand, and any claim reference you have been given. You can also get additional advice and support on being a carer from Carers UK - their website is www.carersuk.org. Make sure that you check out any consequences for other benefits now that you have been awarded Carers Allowance - sometimes you may be able to get extra amounts within some means tested benefits if you receive CA, and you always need to notify any agency paying you benefits if your income changes. There is a benefits calculator on this Scope website which you can use to check whether your benefit situation is correct or could be improved. Also, make sure that when your CA is finally paid, that it is backdated to the correct date. I hope this helps!

    The Benefits Training Co:

  • browny1
    browny1 Community member Posts: 1 Listener
    Normally  paid Saturday  but nothing  in today 
  • Jimm_Scope
    Jimm_Scope Posts: 1,483 Scope online community team
    hi @browny1, welcome to the community. Hopefully we can help you figure out any issues.

    The best option is to call the DWP Carer's Unit on 0800 731 0297. However, that line is only open Mon-Fri.

    In the mean-time we could try to help figure out what might be a possible issue. Have you reported any change of circumstances lately?
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
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  • poppy123456
    poppy123456 Community member Posts: 49,593 Disability Gamechanger
    browny1 said:
    Normally  paid Saturday  but nothing  in today 

    This is a thread from 2017 that you've posted on. Carers allowance is normally paid on a Monday. If you usually receive it on a Saturday it's because your bank allows you access to the funds on a Saturday. If you haven't received payment on MOnday then you will need to ring them because they are the only ones that can tell you what's happened.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.


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