I was due a payment today and have not been paid - do you know what could be wrong? — Scope | Disability forum
New to the community? Remember to read our community guidelines and our community house rules.
Concerned about another member's safety or wellbeing? Find out how to let us know.

I was due a payment today and have not been paid - do you know what could be wrong?

marionh123
marionh123 Member Posts: 1 Listener
Hi i was just needing some advise, im on esa ive recently been accepted for carers allowance which i dont receive till next month, but i was due a payment today n have bot been payed, do you know what xould be wrong? Thanks

Comments

  • Liam_Alumni
    Liam_Alumni Scope alumni Posts: 1,105 Pioneering
    Hi @marionh123,

    Welcome to Scope's online community! It's great to have you here.

    I'm sorry to hear about the difficulties you've been having. Have you contacted the DWP about this?

    I've moved this discussion into our Ask a Benefits Advisor category, where @BenefitsTrainingCo may be able to offer further help and support.
    Liam
  • Geoark
    Geoark Member, Scope Volunteer Posts: 1,375 Disability Gamechanger
    Hello @marionh123 and welcome to the community.

    Unfortunately things do occasionally go wrong and payments don't go out when they should. As @LiamO_Dell suggests your first step is to contact the DWP to find out what is going on.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • steve51
    steve51 Member Posts: 7,154 Disability Gamechanger
    Hi @marionh123.

    A big welcome to our community.

    Yes you would be better off contacting DWP in the first instance.

    Have you had your payments on this date previously ???

    Please please let me know if I can help you further !!!!

  • BenefitsTrainingCo
    BenefitsTrainingCo Member Posts: 2,628 Pioneering
    Hello marionh123. The Carers Allowance helpline number is 0345 608 4321, and they should be able to track what is happening to your claim. Make sure you have your national insurance number to hand, and any claim reference you have been given. You can also get additional advice and support on being a carer from Carers UK - their website is www.carersuk.org. Make sure that you check out any consequences for other benefits now that you have been awarded Carers Allowance - sometimes you may be able to get extra amounts within some means tested benefits if you receive CA, and you always need to notify any agency paying you benefits if your income changes. There is a benefits calculator on this Scope website which you can use to check whether your benefit situation is correct or could be improved. Also, make sure that when your CA is finally paid, that it is backdated to the correct date. I hope this helps!
    Jayne















    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland

Brightness

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.

Fancy a chat in our virtual coffee lounge?

Put the kettle on and have a chat in our coffee lounge with other members. We talk about hobbies, games and anything else you can think of!

Cerebral Palsy (CP) Online Cafe

Here's a new opportunity for people with CP or a similar disability (aged 20+) to get together and chat. The sessions are in partnership with CP Sport so you can find out more and meet people from both organisations.

Are you struggling?

Read our 'Coping with stress, low mood and isolation' support thread for a run-down of ideas on how to banish those blues and feel happier.

What do you think about the community?

Complete our feedback form and tell us how we can make the community a better space for you.

Information about COVID-19

If you have questions about the virus, please read our information and support which includes guidance on benefits, getting food and essentials and Cerebral Palsy.

Back to school this September?

Read tips on how to settle back in and handle any worries you or your children might be having this new term.