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Travel with Thomson
Hi, not sure if anyone can help. I booked a holiday to Mallorca with Thomson and requested airport special assistance for 2 members of our party. We received it without problems to our destination but when we got to Palma airport it was so upsetting. The rep refused to help and told us to walk to Thomson desk quite a distance away. I explained this was difficult as we are disabled, oh it's not far was his response. At the desk we were told the same and told to walk to check in. At check in they said they couldn't help. We did eventually get to the assistance desk but by this time my friend was breathless and I was in agony and exhausted. It was very distressing. Response from Thomson is that they requested assistance and their duty ends there, it's down to the airport. Abta have said we have to pay £100 to take it to arbitration. My question is, should the Thomson rep have done more? The special assistance team said they should have called from the door and wheelchairs would have been sent. I really don't want Thomson to get away with their appaling attitude to disabled customers but don't know if it is worth pursuing. Any comments would be grateful