Concerned about another member's safety or wellbeing? Find out how to let us know.
What to do when the DWP wont reply
Hello, 2 months ago i followed the DWP rule book and took the required first stage of the "What to do next if you dont agree with the decision" and duly wrote to them to 'ask' for permission to make a late request for a reconsideration to aN unsuccessful benefit application decision . I waited the suggested 4 weeks and had no acknowledgement or answer. As i assumed they had my letter anyway i then proceeded with the request for a mandatory re-consideration . I have had no acknowledement or answer to this letter either . I think my next step is to issue a formal complaint to get the machinery working and i need to know what are the required stages to the complaints process ? When did the DWP stop replying to claimants letters ? I will not telephone them as i have had bad experiences with the call advisors, these people do not understand most of the time and i always end up highly stressed and have then wasted hours on the phone. Usually they say they will call back the next day but most of the time they dont call back . So i only use the written word now, its less stressful !
- 48.3K All Categories
- 9.6K Start here and say hello!
- 3.9K Coffee lounge
- 3.9K Disability rights and campaigning
- 1.4K News and opportunities
- 134 Community updates
- 11.3K Talk about your situation
- 1.6K Children, parents, and families
- 619 Work and employment
- 516 Education
- 939 Housing, transport, and independent living
- 905 Aids, adaptations, and equipment
- 237 Dating, sex, and relationships
- 245 Exercise and accessible facilities
- 19.1K Talk about money
- 1.7K Benefits and financial support
- 4.2K Employment and Support Allowance (ESA)
- 11.2K PIP, DLA, and AA
- 1.9K Universal Credit (UC)
- 3.5K Talk about your impairment
- 1.2K Cerebral palsy
- 577 Chronic pain and pain management
- 636 Rare, invisible, and undiagnosed conditions
- 688 Autism and neurodiversity
- 819 Mental health and wellbeing
- 283 Sensory impairments
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.