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What to do when the DWP wont reply
Hello, 2 months ago i followed the DWP rule book and took the required first stage of the "What to do next if you dont agree with the decision" and duly wrote to them to 'ask' for permission to make a late request for a reconsideration to aN unsuccessful benefit application decision . I waited the suggested 4 weeks and had no acknowledgement or answer. As i assumed they had my letter anyway i then proceeded with the request for a mandatory re-consideration . I have had no acknowledement or answer to this letter either . I think my next step is to issue a formal complaint to get the machinery working and i need to know what are the required stages to the complaints process ? When did the DWP stop replying to claimants letters ? I will not telephone them as i have had bad experiences with the call advisors, these people do not understand most of the time and i always end up highly stressed and have then wasted hours on the phone. Usually they say they will call back the next day but most of the time they dont call back . So i only use the written word now, its less stressful !