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Inaccessible swimming pool - how can I take this further?

Hellymac63Hellymac63 Member Posts: 1 Listener
edited March 2018 in Healthy living
Hi there, I’m 34 and have cerebral palsy. I really love swimming but I can’t access the facilities at my favourite lessiure complex in the Lake District. It has no lift and has a steep spiral staircase which I can’t access unless I have support, and there is no alternative way into getting in the pool.  I have raised this issue with the management every single year I’ve been coming and yet, still no improvements have been made so I can access the swimming pool. I have been coming here for nearly 30 years now and as a result I have to give up doing what I really love and that’s not fair, any suggestions on how I can take this further please? Has anybody else experienced similar thing to me? Would love to hear from you if you have. 



  • JennysDadJennysDad Member Posts: 2,308 Pioneering
    Hi @Hellymac63 and welcome to the community. Glad to have you here.
    It is important for you to know that this is a safe place and that you are among friends here. Whatever experiences you have had or are going through, whatever your troubles are or have been, you will almost certainly find people here who have experienced something similar, who care and can empathise with you. Don't hesitate to talk to us, to ask us questions or to tell us anything about yourself.
    I don't have a specific answer to your question, but I am sure there will be others here who can help. To that end I'm going to 'name drop' @speedincaesar, since this will draw attention to your post.
    Warmest best wishes to you,
  • mikehughescqmikehughescq Member Posts: 5,936 Disability Gamechanger
    One of those scenarios where you need to sit down with an Equality Act 2010 specialist and put in a formal request for ‘reasonable adjustments’ but it may also be valuable to sit down and talk to their management first of all so you fully understand what, if anything, constrains them. Running a media story carries risks but may also be worth it further down the line. Worth looking on social media for what others say about them too as a group of you can sometimes be more effective. In the meantime, have a look for them on Euans Guide and Trip Advisor. Consider adding a review to both from an accessibility angle. A measured public negative review can be very influential. 
  • paulvallopaulvallo Member Posts: 1 Listener
    edited May 2018
    Hi @Hellymac63 Mike is spot on...I suggest that you go first to CAB - they should understand your position and agree to act as advocate. They should also help to unpick the precise management position of the centre as most of these now are run at ‘arms length from the local borough council who will still give essential funding. Then ascertain in the agreement what the precise wording is re ‘disabled support’. Then visit council to clarify their position to you (after all they subsidise community use). Finally write to the Chair of trustees of the leisure centre and ask how they, the council and yourself (CAB) can resolve this issue together not just for you but for all disabled people in your area. 😉 
  • Pippa_AlumniPippa_Alumni Scope alumni Posts: 5,851 Disability Gamechanger
    Welcome to the community @paulvallo, great advice!
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