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ATOS- requesting a confirmation letter

tomm
tomm Member Posts: 285 Pioneering
edited May 2018 in PIP, DLA, and AA
I just received my PIP F2F appointment  and when i enquired about a home visit or taxi  to & from the centre, They told me on the phone that they had authorised  expenses for a taxi, but not a home visit,

My problem with what i was told  is this, I have no written  confirmation  that they will reimburse the cost of a taxi, i requested this on the phone, but was told they don't provide  letters of confirmation, and it's on their system , I don't trust them , So i'm trying to get a letter to support a HV from my GP
ASAP  Has any one else had experiience with ATOS and TAXI fares?
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Comments

  • Yadnad
    Yadnad Posts: 2,856 Connected
    I am in the ATOS area (Canterbury) and when I first and only time I asked about a home visit or taxi I was told no chance! They asked if when I see the GP do they come to see me at home - No they don't. Based on that ATOS decided that I could get a bus to Canterbury, then get another bus to the bus stop near the assessment centre and then walk nearly half a mile to the centre in the middle of an industrial estate..
    Thankfully I had a Motability car so my wife drove me there. 

    Without that car I would have had to pay for a taxi myself.
  • tomm
    tomm Member Posts: 285 Pioneering
    The Centre is quite a distance from the bus stop, too far, A distance some 500mtrs or more,walk this imo is very dilberate, to justify denying PIP claims
  • Yadnad
    Yadnad Posts: 2,856 Connected
    It is. You had to walk back to the road that goes into the industrial park, cross over a wide major road and then walk around the industrial units to get to the building. There is no way that I would have been able to get across the road in one go never mind the rest of the journey.

    Maybe you are right, the assessor assumed in their report that I could walk with no difficulty up to 200 metres without stopping.
    This was soon disproved using hospital test results gained from a walking machine with which the consultant assessed that I could only manage a few metres!

    Well at the end of the day what the assessor says is always open to interpretation and is nothing more than an opinion based on seeing me for 30mins.
  • whistles
    whistles Member Posts: 1,583 Disability Gamechanger
    They give you an expenses form when you arrive at the assessment.
    Do not follow me, I don't know where I am going.
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    It is not deliberate at all. Their contract assumed venues wouldn’t be an issue but put no money in for adaptations etc. and certainly didn’t take into account that many venues they thought would be available to them haven’t been because many organisations politically oppose them on the quiet. So, they’ve tried for empty hospital buildings for example and been refused because their presence has been seen as incompatible. It’s not widely publicised but it is an issue.

    Similarly, for all the reports about inaccessible buildings, they’ve been given little choice about their whereabouts. It says much about the distrust they’ve engendered that people genuinely believe these locations are deliberately problematic. 

    ATOS need to be challenged under EA 10 as regards the refusal to do home visits but there should be no issue with taxi fares.
  • Yadnad
    Yadnad Posts: 2,856 Connected
    edited May 2018
    I agree with you Mike that none of this was intentional. Given where ATOS actually hold these assessments already had me thinking that they were scraping the barrel in trying to find accommodation. The one I went to used to be a showroom and sales offices last used by a tile distributor! How do I know - I bought tiles there in the late 80's and to make it more obvious the company signs were still on the outside wall.
    What annoys me is that there is a perfect suite of offices with a bus stop outside that ATOS used when carrying out the ESA assessments  as well as the IIDB assessments not more than a few miles away on the other side of the city.
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    Yes, but you can’t have the same assessors doing more than one benefit.
  • tomm
    tomm Member Posts: 285 Pioneering
    what's EA 10 ?
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    The Equality Act 2010.
  • tomm
    tomm Member Posts: 285 Pioneering
    Well after sending both DWP and ATOS (PIP) Copies of the gp'sletter supporting a Home visit and covering letter as to why i couldn't attend the previous PIP assessment today i recieved another PIP appointment leter, for the same venue,So i rang them  and asked them why had they ignored by GP's supporting letter for a home visit,? they tried, without success to fob me off, in the end i was told that the current appoinmentwould be cancelled and they would be in touch either with a appointment for a home visit or why they where unable to offer this, so 2mths waiting for nothing 
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    The key to this is to ask for the home visit formally under the Equality Act 2010 as a reasonable adjustment. 
  • tomm
    tomm Member Posts: 285 Pioneering
    Look's like that they have now formally agreed to a home visit ,received a letter from PIP saying this no appointment date as yet though
  • tomm
    tomm Member Posts: 285 Pioneering
    edited August 2018
    Well, sucessin the Home Visit assessment , had it last week  was quite short around 25 mins ,not sure what they will decide,  They asked the trick question  about how many mins i am able to walk which i also added a  max distance in my answer, though i know that they don't always write what you tell them
  • tomm
    tomm Member Posts: 285 Pioneering
    Well got my PIP decision and 0 points Atossers preferred score, And because i told them that i probably could walk for 2-3 mins i must be able to cover 200mtrs in that time, I have no specialist input, she omitted the bit about me being able to walk as far as the bus stop some 40mtrs away or that some days i am unable to walk even that far, without being in pain, Omitted that fact that the majority of the pain is when i bare weight on my legs and another clueless remark was that i am not taking significant pain relief And that because i can raise and lower my legs whilst sat on my couch i have no restrictions, i never said i had limited movement of the knee joint But that does not mean that it is stable, and what about the bone on bone contact ???? she should not be in the medical profession because she knows sweet FA
  • tomm
    tomm Member Posts: 285 Pioneering
    MR As predicted No change in their decision, So appeal process started
    The report or reasoning for the MR decision  differs from the 1st reasons for not awarding standard mobility, They claim that they carried out a "musculoskeletal overview examination" and that was able to follow instructions and there were no siugnificant restrictions of the lower or upper limbs,  Somehow they claim to know that there was no loss of power in both legs, and i could fully straighten my knee  and know that my knee moves within normal range,and that there was no signs of muscle wastage that would be expected with someone with little mobility  she assertained all this in my home whilst i was sat on a couch next to their ATOS goon, fully clothed and she did not measure my leg muscles or even touch my legs feet ect at any time,  fabrication, pointless them even turning up
  • tomm
    tomm Member Posts: 285 Pioneering
    edited November 2019
    Ok just an update of progress appear was heard and i was awarded PIP standard  mobility  for 2 years ,So from Feb 2018  till next year, the downside is that as soon as they process my award (DWP) i will need to re apply, i just hope they won't put me through the same hoops again, so time to get that blue badge and 50% refund of the road tax , once i get my award letter , Hopefully it will help with any future ESA assessment, due to the distance I'm able to walk, although they completely ignored it in their decision  but scored me on another health issue  the HMCTS paid in advance for my travel by taxi  to and from the tribunal hearing, without any real hassle (at least something works as it ought to)
  • poppy123456
    poppy123456 Member Posts: 28,479 Disability Gamechanger
    Great news on the Tribunal win. It can take 8 weeks to receive backdated money after the win.

    You will need to wait for your award letter from DWP before you can apply for the blue badge and automatically qualify, if you scored at least 8 points in the moving around part.

    Do be aware that the blue badge may not be of much help to you for future ESA reviews because the criteria is different. For the mobilising descriptor for ESA they also assess your ability to use a self propel wheelchair, it's not just walking.
  • paffuto10
    paffuto10 Member Posts: 388 Pioneering
    @tomm

    Hi and well done  :)

    Can't believe it starts all over again for you in just a few months!!

    All I can say is I hope it's easier next time and sending you best wishes. 


  • Adrian_Scope
    Adrian_Scope Posts: 8,572

    Scope community team

    Great news on the tribunal win @tomm. As @paffuto10 says, I hope it's a smoother process for you next time!
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  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,557 Disability Gamechanger
    Thank you for updating us @tomm, that's great news! I really hope next time is easier for you!
    Scope

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