Employment and Support Allowance (ESA)
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Am I within my own right to raise a complaint?

SystemSystem Posts: 489 Scope community team
This discussion was created from comments split from: is it to late to complain about my assessor?.


  • Kellie81Kellie81 Member Posts: 3 Listener
    Hi everyone I'm a first time poster and only found this amazing forum by chance
    Hope someone can help 
    I had an assessment on 19 April 2018 for pip 
    I waited approximately three weeks for award letter when received telephoned dwp with regards to wanting a copy of my assessment as I told then I wasn't happy with there decision as I was awarded standard care and mobility taking away even tho my condition has became worse 
    Didn't receive my consultation report until Tuesday the 7th May when telephoned again after reading the report the lady said I receive quickly as it takes 7_10days explained how was this the case when I telephoned round about 3-4weeks ago requesting the info fuming is not the word and to top it off everything that was wrote is complete ad utter lies one of the biggest been that I keep eye contact  and engaged when I kept my head on the desk and my mam answered questions
    Also because I attended mainstream school I can make complex budget decisions. 
    All the assessments did was shout at me my mam asked how long it would take and her response was as long as it takes and I was in extreme pain. This lady was suppose to be a nurse my question is Iam within my own right to raise a complaint with regards to this 
  • Fedup2Fedup2 Member Posts: 4 Listener
    @Kellie81   I had the same,i was bought up with manners &told by my parents to look at people when you talk to them-This made me a maths genius & i pick up a cup of tea on my own this meant,i could cook & prepare food.I went over my appeal date after going on here i contacted them but got nowhere they said i could complain but if i do while they look at it my money could  stop ,& if i loose it could decrease. I can't deal with the stress my anxiety is through the roof & like you i'm so angry at what they have done.Hope you get help & have the strength to get it sorted.
  • RipplesRipples Member Posts: 189 Pioneering
    @Kellie81 Can I just say that you asking for a mandatory reconsideration  of what you have been awarded and complaining about an assessor are different things. If you are contesting an award you have to go through the motions of a mandatory reconsideration then tribunal if necessary. You have to show why their findings are wrong for example they said you can mobilise  150 metres but you cannot.  This is a guide to making complaints  https://www.mypipassessment.co.uk/media/1734/ias-complaints-leaflet-a5-updated.pdf
  • Pippa_ScopePippa_Scope Member Posts: 5,856 Disability Gamechanger
    Hi @Kellie81, and welcome! It's great to have you here.

    So sorry to hear about your assessment experience. As @Ripples says, appealing and complaining are two separate things.

    You can find out more about appealing a DWP decision on Scope's website, and you can find the DWP complaints procedure here. If we can be of further assistance, please do let us know.
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