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Struggling to get home visit

System Posts: 702

Scope community team

This discussion was created from comments split from: ESA assessment - home visit?.


  • lyturt
    lyturt Member Posts: 2 Listener
    Struggling to get home visit despite doctors letter supporting the fact my better half has severe agraphobia
    At my wits end as what to do next. Cant afford to lose benefits
    Any suggestions pls
  • rosiejoe
    rosiejoe Member Posts: 24 Courageous
    Similar situation. I get doctor's letter, they over rule sigh how? I then don't go down to ill health. I call in. They send why didn't  u show. I reply with unable to,due to diahorrea. Upheld. Another appointment sent out 4weeks later .. I'm acting on behalf of a few people. I will update u. Causing so much stress. 
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    If you’re a disabled person as defined by EA 10 them ask for it as a reasonable adjustment.
  • rosiejoe
    rosiejoe Member Posts: 24 Courageous
    So we just ring appointments and ask for home visit as a "reasonable adjustment" as defined by EA10? Mikehughescq ta
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    No, put it in writing and keep a copy.
  • BenefitsTrainingCo
    BenefitsTrainingCo Member Posts: 2,628 Pioneering
    lyturt rosiejoe,

    I agree with Mike's suggestion. This can be a good way of getting Maximus to give you a home appointment.

    The reference is to the Equality Act 2010, section 29, which says that service providers have a duty to make reasonable adjustments.

    I wouldn't hesitate to complain about this too, as you have both had medical evidence explaining why you need a home visit, yet been ignored/refused one. 

    You can complain via: [email protected]

    You could also consider contacting your MP and/or the Equality Advisory Support Service  - their contact details are at the bottom of the web page. I'd be surprised if there wasn't a strong case against Maximus (CHDA as they call themselves) for doing this, and highlighting it further could get them to change. And in the meantime, hopefully, with these points you should get the home visit you need.

    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
  • rosiejoe
    rosiejoe Member Posts: 24 Courageous
    Thanks for your advice. Appreciated. Representing a friend for ESA. They closed the local offices, which were also ground level. Told me they have their own GPS etc who will read doctors letters and then decide ( to over ride) got us running through hoops for no reason. Next assessment form I fill in for anyone I will be very specific. It's definitely discrimination. Just glad I'm able to have a go lol


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