Universal Credit LCWWRA case "withdrawn" by CHDAUK
For the last 12 months I have been declaring my small income and as a self employed person I have been in receipt of a "start up" 12 month universal credit allowance to top up my income. In September I was advised that I would soon be assumed to be earning a full time wage at the national minimum wage known as the "minimum income floor" regardless of my actual income. That 12 month period ended in September. Since then I was advised that I would need to formally register my disability moving forward, and as such supplied the appropriate fit note from my doctor detailing my conditions, medication and the indefinite nature that is unlikely to change in the future. All of the relevant forms were completed in September and I've been waiting to hear back since then.
In chasing this up I sent several messages through the UC portal and also contacted the CHDAUK by email who were in receipt of my completed UC50 form around two months ago.
CHDAUK said the following:
According to notes on the referral system, your case has been closed with us and returned to the DWP for advice on how to progress your referral. regardsI replied to them asking for details of what this meant and then received the following response:
Your case was withdrawn on the 26th November. You will need to contact the benefit office dealing with your case to query the current state of your referral.
Today I logged into my UC account to see if there were any messages regarding this and found that my next payment due in 6 days has dropped from £1020 to £268 and I am suddenly subject to the minimum income floor for self employed. Previously I was in receipt of housing benefit but it doesn't seem to exist any more now that I have been moved to UC.
I have tried several Universal Credit telephone numbers today, all of which advise me that UC claims are now dealt with online-only. The one person I managed to get through to on a related number said that she didn't have access to my account or payments.
So I'm struggling to understand what all of this means. Given the fact that my payment has dropped by 80% (which I only discovered by chance upon logging into my UC account) and I have only 6 days left until my rent is due, does this look like my claim has been rejected? Should I have received some kind of correspondence by now?
It's the wording from the CHDAUK emails which worry me. In one they say that the case is closed and returned to the DWP for advice on how to progress, then the next email the following day says the case has been withdrawn. Any ideas what that means? Two emails from two different people using very different language. One gives me the impression that they have done their part and sent the results back to the DWP, the other gives me the impression my claim has been rejected, yet no one has contacted me about this.
I can't believe that my payments would be dropped like this without some form of correspondence, even if just a message through the online universal credit account. Had I not been checking it daily and chasing up emails I would be completely unaware of this drop in payments, but as it stands I have been checking, and so I now have 6 days until my rent is due (the same day as my UC payment) to try and figure this out with one side (CHDAUK) telling me to speak to "the benefit office", and Universal Credit having no form of correspondence other than the online portal I have already posted in. I sent messages to my "work coach" and "payments", but they all unanswered. No online comms, no written response, no telephone numbers able to deal with the matter.
Does any of this make sense to anyone else, and any guidance on what to do next? Any advice would be greatly appreciated, but I refuse to believe that I should just sit here and wait for the DWP to write to me in the online portal, I can't believe they don't deal over the telephone anymore!
Many thanks in advance of any assistance that can be provided.