Hi @Digby1 - & welcome to the community. Are you claiming as a couple? It's just that, if so, you both have to meet the eligibility criteria, one of which is you have to live in the UK. You could try ringing the UC helpline: Telephone 0800 328 5644 Mon-Fri 8am-6pm to explain & get this sorted. A member of the Scope team may also be able to advise.