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Woodbine
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Firstly, I'd like to apologise to @woodbine and others for how long they've waited for post approval this weekend.
As mentioned, sadly the community team were not available yesterday so his posts (and those of other members currently on moderation) were sat in a queue until we looked at them today.
I do however stand by my earlier comment that circumventing moderation is not acceptable. I'm sure many of us remember certain members who were placed on moderation (or banned) and would return on new accounts or have friends post to circumvent the moderation policy. It wasn't acceptable then (and many of you were quick to complain), and while the circumstances may seem different, the rules, as everybody is quick to state, should be applied universally.
That said, it's been touching to see all of the support Woodbine has been offered here and this is the community I remember and we should all strive to be - one that bands together.MarkN88 said:
I'd like to highlight this post as I think it makes a very good point. While Woodbine has been quite public about being on moderation, it is handled by the team as discreetly as possible and there are a number of active members currently on moderation. Further to this, we are in regular contact with many members of the community working towards a more positive outcome.How do you know other members that you perceive as doing something wrong have not been dealt with privately by the Scope team? No one would know this as it’s not made public.chiarieds said:Did another member accuse him of any wrong-doing, or was the perceived 'harm' from a moderator? I feel there's a difference between the two; perhaps not? The community's guidelines should perhaps just be that, 'guidelines', & then any judgement should be made with some understanding of the individuals concerned, together with a tad of common sense.I do feel everyone here should be 'moderated' in exactly the same way regardless of how long a member has been here, but perhaps with a modicum of respect as to what some have tried to do to help the community.
Unless in cases of a clear rule breach, the team try to take a step back from over-moderating and are guided by the reports we receive and any escalation on threads. Many people don't like to complain publicly or highlight they've been upset but as an example, this morning I had over 120 emails relating to reports from the community. The overwhelming majority of which were from members feeling attacked or offended by another poster or on a poster's behalf.Username_removed said:There is apparently a four stage model of moderation. Took me the best part of five years here to learn that. Even then, only because I asked why two weeks moderation had turned into three months.Username_removed said:
I’ve been in moderation for long periods at least three times. That has usually been because people didn’t like my tone. Two issues with that. Firstly it was not clear whether the complainant was a poster or Scope themselves. In one sense it doesn’t matter but when you realise that “tone” is not detailed in the site T&Cs then the alarm bells start ringing. Was there a complainant or was the complainant actually Scope? If the latter then you’re not applying a policy. You’re basically just making something up to justify your own discomfort.Username_removed said:The current policy of allowing all kinds of abuse but editing them out to allow questions to be posted is untenable; beyond ridiculous and, frankly, we should publicly ridicule it at every opportunity.
On a final note, I am very disappointed to see personal attacks and accusations being levelled at the team. We have always been quite open in allowing criticism of Scope but personal comments on character, calling them 'over-zealous' or (to paraphrase) 'power-mad' isn't acceptable. While their duties do include the moderation of the community, there is a lot more to the role and it can be challenging and draining both mentally and emotionally. The three of them work incredibly hard, under difficult circumstances, and are extremely passionate about the community and its members. Yet they load the community every day to see messages telling them they're bad at their jobs. If there are genuine concerns or complaints about a member of the community team, then you are welcome to email me, but public posts relating to this topic will not be tolerated.Community Manager
Scope
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