Receiving notifications

Adrian_Scope

Good afternoon everyone,

Firstly, we have informed our platform provider of the issue we're all seeing with the notification bell failing to display notifications.

Secondly, we have found and implemented a fix for the ongoing issue that saw members receive a constant flurry of emailed notifications. Unfortunately the fix has reset everyone's notification preferences to receive notifications for almost everything. However, you can now once again edit your notification preferences, so please take a look and make sure you're only set to receive the email notifications you're happy with receiving.

As a suggestion, you might want to choose NOT to be notified when people comment on discussions you've participated in.

Adjusting your notification preferences

1. Either select Notification preferences, or navigate to your user profile and then click the User Menu (an icon of a person) and select Edit Profile.
2. In the sidebar, select Notification preferences.
3. On the Notification preferences page that loads, look at the Email column.
4. Select the notifications you want to receive by email or popup
5. Select Save General Preferences

iza

Hi @Adrian_Scope, I was just wondering why I cannot see my notification. I couldn't see them on phone neither on laptop. Thanks for letting everyone to know about the existing problem. 

Biblioklept

thank you!  

leeCal

Notifications still cycling ☹️

Biblioklept

Mine as well @leeCal

Alex_Alumni

Notifications still cycling

When you say "cycling" @leeCal do you mean under the Notification Bell icon? This is still the case for me as well, but we have reported it, so hopefully it will be resolved before too long.

leeCal

Yes that’s exactly it @Alex_Scope, hope it’s fixed soon, it’s hard to keep track of who is notifying you of what, ha ha.

Alex_Alumni

It is a nuisance yes, one way to find your notifications is to go to your profile and click on 'Notifications' in the list under your profile picture, if that helps!

leeCal

Thank you 😊 

iza

Hi@Alex_Scope, under my picture I don’t have notifications. They do not appeared below my picture only ad a bell . 

iza

Under my picture I have (edit profile, bookmarks, drafts  my discussion, sign out) 

Tori_Scope

I could be wrong, but I think @Alex_Scope meant on your profile page @iza If you look at the menu on the right hand side of the screen, you should be able to see 'notifications' under 'activity'. If you click on that, it should show a list of your notifications. 

Lisatho11987777

My scope keeps logging me out and I can't comment on the morning thread  as the box is to big and the keyboard foesnt come up to type a comment 

iza

Lisatho11987777

Also my user name has changed again 

iza

Hi @Tori_Scope and @Alex_Scope  this is how I see my profile 

Sandy_123

How has your name changed Lisa, my notification bell just circles 😆 

poppy123456

@iza at the top of your screen you will see a bell, it’s shown on your screenshot. It’s got 99+ next to it, this is your notifications.  

poppy123456

Teddybear12 said:

poppy123456 said:

@iza at the top of your screen you will see a bell, it’s shown on your screenshot. It’s got 99+ next to it, this is your notifications.  

A lot of us are having a problem accessing notifications this way at the moment. Clicking on the bell just shows a circle going round and round. So have to access by going through profile. Scope are looking into it. 

Yes same for me, it just goes round in circles. For me when I click on the bell underneath it says “all notifications” click on that and it brings up the full list. No need to go through profile.

SueHeath

yep thats how i get on @poppy123456 i also cancel my red numbers on the bell 

Tori_Scope

I can see that @poppy123456 and @Teddybear12 have explained this a little further @iza. Are you now able to find your notifications using one of those two methods?