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Mandatory Reconsideration - Doing it by Phone vs. Using DWP's online form

Fight4JusticeFight4Justice Member Posts: 63 Courageous
I'm likely going to be going through at least a Mandatory Reconsideration (MR) process, regarding my PIP Reassessment, based on my Assessor's Report which was riddled with horrific mistakes, and misrepresentations/lies.

The site Benefits & Work recommend to use DWP's online form. This is a recent news article B & W wrote about this here: https://www.benefitsandwork.co.uk/news/3731-dwp-produces-mandatory-reconsideration-form-they-don-t-want-you-to-use

Here's one relevant quote from that article:

"Benefits and Work would always advise claimants to make their MR request in writing, so that you can give precisely the information you wish and do not have to justify what you are saying to a potentially discouraging DWP staff member".

I'm thinking they're probably right, however, doing it by phone seems a lot more convenient. Also you don't have to go through the worry of not knowing, if your MR form reached them or not. You also get the opportunity to explain to a real life human being what is wrong about your PIP award. However, I see a lot of people use recorded delivery. But again it's still an inconvenience to go through that hassle when you can just do it by phone. But if by doing the MR via DWP's form, that increases my chances, and means I don't have to go through an appeal, then it's obviously worth going through that inconvenience. As the inconvenience of going through an appeal would be far greater of course.

Therefore I have a couple specific questions:

1. Has anyone done an MR over the phone and been successful?

2. Has anyone done an MR via DWP's form and been successful?

3. Has anyone done an MR via a written letter (not using DWP's MR form) and been successful?

Basically, I'm trying to work out which method will give me the best chances of being successful, and not having to go through another appeal.

Thanks to anyone that can help.

P.S. This is a link to DWP's MR form in case you haven't seen it before: https://www.gov.uk/government/publications/challenge-a-decision-made-by-the-department-for-work-and-pensions-dwp


  • whistleswhistles Member Posts: 1,590 Disability Gamechanger
    I haven't, but if I were I would write it and post it. 
    If you are telling them you struggle to communicate, ringing and explaining it all would suggest you are fine. 
    Writing enables you to read it back and add if necessary. 
    It wouldn't be an inconvenience becayse the whole process of changing over is already that.

    What were you awarded, what have you been awarded? What did you say or supply to say you were the same or worse.

    If the person you talk to misunderstands, writes it incorrectly you will almost have a verbal non f2f.
    Do not follow me, I don't know where I am going.
  • Fight4JusticeFight4Justice Member Posts: 63 Courageous
    edited March 2018

    Thanks for the reply and I fully agree with your points. I'll definitely be writing my MR if it comes to that.

    Also, I think it would be useful to have written evidence of what was sent. Which might be useful at a later Tribunal if worse comes to worse. Whereas the MR by phone with the DWP Case Manager probably won't be recorded. And it will be a he said, she said, kind of scenario at a Tribunal.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    i did mine over the phone, it took ages as difficulty talking. Was persuaded I didn’t need to send more evidence and told to get someone else to phone the next time.
    I would absolutely do it paperbase, as you say you can re read it.

    A hard lesson learned by me.
  • lillybellelillybelle Member Posts: 522 Pioneering
    4yrs ago I did an Esa mandatory appeal. 
    I telephoned them first to say why I was asking for a reconsideration.
    i then wrote my own letter about 4 pages by hand.
    i received a letter saying that an MR was not needed as my condition of uncontrolled epilepsy was enough. The whole decision was overturned in my favour.
     Just hoping things will go as easy with the possible pip MR when I get decision letter.
    however this time I will be getting help from the professionals. You must too
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    i would never do anything on the phone again.
    paperbase with help as you say, absolutely.
    that way also you can hopefully fill then in better with help, a bit peace of mind too
  • lillybellelillybelle Member Posts: 522 Pioneering
     If you ring them to say you want it looked at again, don’t go into detail. Just say why you think it is wrong.
    i did this and they did mention the phone call in the letter. So some good did come out of it.
    but follow up in more detail in writing and make a copy
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    I felt cheated actually, struggling to take to them and they said do you have more evidence, I asked do I need it will it help, she said no you don’t really have too.
    now I wish I had sent it in, maybe wouldn’t have had to go through the traumatic appeal
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