Capita closed my case
kay12345
Community member Posts: 4 Listener
I had a face to face assesment at my home with capita and they have closed my case and said my case has been sent back to assesor who came out to my home
Comments
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Hi @kay12345, welcome to the community. I'm so sorry to hear this- do you want to tell us a bit more about what happened and how we can help you?
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Hiya pippa yeah I had capita come out to my home and I was assesed
And capita did my report when I rang capita they said my case is closed and dwp are sayinh they havnt received my report so dont know whats happening x -
So sorry to hear this, @kay12345. I've forwarded this post onto our benefits advisors who will hopefully be able to clarify what your next steps should be.
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Thanks pippa I rang dwp and capita and there saying now my claim has gone back to the assesor who did my assessment
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This happened too me last time .so it too longer but they never said te case had closed
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This happened too me last time .so it too longer but they never said te case had closed
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Hi Kay12345
This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.
My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.
Hopefully they've already seen the error from your call today, but don't count on it!
Best wishes, and let us know how you're getting on with it!
Mary
The Benefits Training Co: -
Hi Kay12345
This sounds like maladministration to me - i.e. like someone's hit the 'close' button when they shouldn't have.
My advice would be to stay on their backs about it - keep calling them (at least every other day) until you're satisfied the issue is resolved, and if it's still persisting within a week, I'd recommend putting a complaint in writing to both capita and the DWP asking them to please rectify the situation without further delay.
Hopefully they've already seen the error from your call today, but don't count on it!
Best wishes, and let us know how you're getting on with it!
Mary
The Benefits Training Co: -
Hi everyone thanks for replying I rang the dwp now my claim is with a decision maker how long does it take to get a decision?
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