Uphill struggle. DWP haven't received my U50 form, what can I do now?

freshwaterlilly
freshwaterlilly Online Community Member Posts: 43 Connected
edited June 2021 in Universal Credit (UC)
Hi all
been for best part of a year trying to get a U50 form as I have increased issues and finally got one sent to me
i had no choice but to put form in a large envelope as my documentation did not fit there small envelope I sent it 
signed for by Royal Mail 
Royal Mail have told me today that a week later and the trace and track says it’s still in the system 
I phoned Royal Mail who has told me that the DWP do not sign for letters as they received 100s a day 
so no redress there 
next I phoned the UC helpline only to be told surprise surprise they have not got it
i am really completely worn out  by the system and find no matter what you do and how hard and difficult it is 
to get any type of help from the DWP 
any advice please as to what I can do now?
I have a telephone appointment tomorrow to discuss with them what’s happening 
the job centre will not take any forms of letters what are you to do 
I am sure this has happened to other people any views on this please would be most welcome 
it seems abundantly clear the DWP will do its upmost to not give you the help that you deserve 



Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi there 

    Don't give up a week until very long with current situation

    Dwp post goes to a po box and 8s signed by royal mail not dwp , it then goes to dwp and has to be scanned onto their system before it will show as received by dwp 

    This can take a long time mine took 3 weeks that was b4 the covid 

    Dwp are allowing 3 months currently for return of forms for this reason so it is recognised how long it is taking 
  • freshwaterlilly
    freshwaterlilly Online Community Member Posts: 43 Connected
    Thank you for your replies I know you are correct about paying signed for delivery but I didn’t 
    really have much choice as the envelope was too small to put everything in
    my receipt is proof of posting thankfully 
    and now it’s a waiting game to see if they hopefully have got it
  • Tori_Scope
    Tori_Scope Scope Posts: 12,469 Championing
    Fingers crossed they'll receive it soon @freshwaterlilly :) I hope that your telephone appointment goes/has gone well today! Keep us updated. 
  • freshwaterlilly
    freshwaterlilly Online Community Member Posts: 43 Connected
    Hi all 
    hope everyone is good 
    apparently they now have my UC50 form but I am not convinced 
    it really seems like no one really knows what’s going on 1st I was told by an advisor that they have not got my form
    then I was told they did
    then I was told that was the wrong information 
    Then finally after requesting a call I got to actually speak to someone who was listening 
    he made enquiries for me and I was then told they have got my form
    i don’t expect to get anything what has made me anxious and stressed is the way you are treated 
    and everything is so difficult to get any answers 
    but at least they have my form now I think!

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