Employment and Support Allowance (ESA)
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'Surprise' phone call from DWP

Hi all, 

At lunchtime today I received a phone call out of the blue from DWP - a lady wanted to "talk to me about my ESA". I've been in the ESA Support Group for 11 years. Unfortunately I suffer from anxiety that prevents me from answering the phone and all my calls go to voicemail so that I can decide if I can call them back or not (I keep requesting DWP only contact me in writing but being the DWP, they continually ignore that request). So I didn't answer the call.

I am of couse now very worried indeed.

Does anyone know what this call means? I can't think why they have called me - I currently have a Mandatory Reconsideration request under review, but that's for a lower-than-expected PIP award in April, nothing to do with ESA.

Thanks for any help.


  • MarkN88MarkN88 Member Posts: 1,697 Pioneering
    To be honest, we can all offer suggestions, but it’s all going to be guess work and assumptions at this stage. Will you be able to call them back or have someone do this on your behalf? 
  • ShufflyShuffly Member Posts: 4 Listener
    Unfortunately I've just lost my latest support worker (current treatment plan ended with no 'cure' as usual) or they could do it. I'm back in the queue now and it will be months until I can start a new treatment cycle. No-one else is available, unfortunately.

    I suppose I'll have to bite the bullet and call them back, rather than get another 'surprise' when my ESA payment doesn't go into my account next week.  :/
  • janer1967janer1967 Member Posts: 12,058 Disability Gamechanger
    If there is any possibility you can call them that would be the best option 

    Let us know the outcome 
    Here to help with my experience in hunan resources and employment rights 
  • chiariedschiarieds Community Co-Production Group Posts: 10,218 Disability Gamechanger
    Hope you manage to call them back @Shuffly - the lesser of 2 evils rather than worrying about it for days.
  • mikehughescqmikehughescq Member Posts: 7,214 Disability Gamechanger
    Why call them at all? If it's important in any meaningful way they will either call again or write. 

    In the meantime you may want to use your time to write them a letter asking them to note once again that you are largely unable to take phone calls and would prefer all communications in writing. You should ask for this as a reasonable adjustments under the Equality Act 2010 if you consider it applies to you. 
  • ShufflyShuffly Member Posts: 4 Listener
    I summoned up the courage to call back using 1471, only to hear a recorded message along the lines of "Thank you for calling the DWP. We tried to call you earlier today but were unable to speak to you. Please do not call us, if we need more information we will call you again."


    Thanks for all your suggestions, I'll definitely write to 'remind' them I'd prefer to be communicated with in writing.
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