PIP Telephone Assessment - right to request recording

In the grand scheme of things though, if for example you had a recording and compared it to the report and let’s say for arguments sake there were factual inaccuracies. 

Going of your OP, just to let you know I recorded my (unintentionally) and had requested the tribunal take it into consideration...... and they have! Because like you, and so many others I've read on this site. Inaccuracies are made by the assessors (my one said I don't have any adaptations at work but on the recording, you hear me and my partner talking about my OH report at work and the adaptations made at work for 3.26 minutes).

The Tribunal have recently accepted that recording into evidence so I'm not sure why you're being advised that they don't listen to recordings, I know people who work on PIP Tribunals as clerks (I use to be one myself, but for civil cases at Liverpool CFC) and they confirm they absolutely listen to recordings, sometimes in the tribunal hearing. I had a Transcript made to go with it for ease's sake, but I wasn't informed I had to provide one and i wasn't told i had to provide one in my directions order either.

I can also tell you right now if you find out the judge hasn't listened to the recording, that's literally your case right there to go to upper tribunal. Thats why when a judge reads their judgement, to show you what evidence they have used and how they have come to their decision. 

Also, i do agree with you, if you say you've done something, proving you have said he helps to move a case go forward quicker.

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

durhamjaide2001 said:

Jamescasali said:

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

That's ridiculous and gone against your wishes and not recorded it. Have you complained to Capitia? I can see the stress you're under and for them not to listen is added pressure. What have you got planned to take your mind of things until you get a decision. As Poppy always reminds us that we need to try and forget about the assessment now. There's nothing you can do now. It's just a waiting game now I'm afraid.

dj, you missunderstand, I never asked Capita to record my assesment

durhamjaide2001 said:

Jamescasali said:

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

That's ridiculous and gone against your wishes and not recorded it. Have you complained to Capitia? I can see the stress you're under and for them not to listen is added pressure. What have you got planned to take your mind of things until you get a decision. As Poppy always reminds us that we need to try and forget about the assessment now. There's nothing you can do now. It's just a waiting game now I'm afraid.


No you missunderstand i never asked Capita to record it

durhamjaide2001 said:

Jamescasali said:

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

That's ridiculous and gone against your wishes and not recorded it. Have you complained to Capitia? I can see the stress you're under and for them not to listen is added pressure. What have you got planned to take your mind of things until you get a decision. As Poppy always reminds us that we need to try and forget about the assessment now. There's nothing you can do now. It's just a waiting game now I'm afraid.

durhamjaide2001 said:

Jamescasali said:

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

That's ridiculous and gone against your wishes and not recorded it. Have you complained to Capitia? I can see the stress you're under and for them not to listen is added pressure. What have you got planned to take your mind of things until you get a decision. As Poppy always reminds us that we need to try and forget about the assessment now. There's nothing you can do now. It's just a waiting game now I'm afraid.

durhamjaide2001 said:

Jamescasali said:

tomm said:

Jamescasali said:

 Up To date information  is so important, members of the public have to rely on "experts" for this as finding out  information is very difficult , i agree on the listening to recordings, that its allowed and they do,  but my own experience tells me even judges maybe get it wrong, mine said HMCTS staff will record my tribunal..,and even after id said , listen Judge if they  had recorded it -my assessment i mean , my bundle of documents would include a copy of it which it hasnt,  Faced with logic , the judge still decided to adjourn my tribunal  dyo have any  real time exp of this to confirm or  deny it, 
Thanks

In my experience If the ASSESSMENT Provider Audio records the assessment THEY send you a copy  soon after the assessment , It is not sent by DWP in the paper bundle , The assessment provider's copy will be stored somewhere secure  and sent to a tribunal on request

Thanks for that, however in my case , after the judge adjourned it to find out if Capita had recorded it,, i contacted capita myself and was told they hadn't, the guy checked on my file, in fact he said if theyd recorded it, id have been asked if i wanted a copy.
I love your wording---"All the facts " a big reason for anyone to  request it recorded , or self record, as DWP like to use the Phase "facts of the case" with a recording theyd have  them , no arguments, asto whether  pip tribunals or any  dwp tribunals are recorded by hmcts staff, it seems no one can answer this?

That's ridiculous and gone against your wishes and not recorded it. Have you complained to Capitia? I can see the stress you're under and for them not to listen is added pressure. What have you got planned to take your mind of things until you get a decision. As Poppy always reminds us that we need to try and forget about the assessment now. There's nothing you can do now. It's just a waiting game now I'm afraid.

AmyS1992 said:

Hi,

I'm sure some probably already know but just in case you don't (it is not that well advertised) but if scheduled for a telephone assessment with Independent Assessment Services (formerly ATOS), you can request that the assessment be recorded by calling the customer service number on your appointment letter. They will then send out a letter with new assessment details on. I've been advised the appointment date will change and I may have to wait a little longer for another one, as only some home-working assessors have the necessary recording equipment. 

I've personally never requested an assessment be recorded before, but have opted to do so in the hopes it may dissuade the assessor from including complete fabrications in their report, as has happened previously. This may be completely in vain - I have no idea but thought it was worth a try because my last appeal and tribunal process, though successful, was exceptionally stressful and I really don't want to go through it again!

Just wanted to share in case this helps anyone.

Thanks

If its recorded, there's no dispute about what was said, so Its very useful, that's  the crux of it, nowt more to add