Hi, my name is Clarity6871! I need to have a copy of my Pip Award

Clarity6871
Clarity6871 Online Community Member Posts: 5 Listener
edited August 2022 in PIP, DLA, ADP and AA
I need to have a copy of my Pip Award. My Concessionary  Bus Pass Team need a copy of my points. Ms Daisy

Comments

  • Clarity6871
    Clarity6871 Online Community Member Posts: 5 Listener
    Who do I contact for this please.

    Ms Daisy
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    You need to ring PIP Telephone: 0800 121 4433 and ask them to send you a copy of your PIP award. Do be aware that it can often take anything up to an hour for them to answer the phone.
  • Clarity6871
    Clarity6871 Online Community Member Posts: 5 Listener
    The que for the phone is awful. I can never get through. I waited four hours yesterday.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    As soon as they open works for me too. The only way to get a copy of the form is to continue to try to get through.
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,536 Championing
    Hello and welcome @Clarity6871 thanks for your post today :)

    I had to ring up for a copy of my PIP award when I was renewing my Blue Badge. As other members have mentioned, a good time to call is in the morning, and you do have to stick with it until you get through. Mine took about 20 minutes give or take. 

    It might be helpful to put the phone on speaker while you wait, then you can still listen out while doing other things. 

    Let us know how it goes, and I hope you enjoy using your bus pass when you get it Ms Daisy

    Alex
  • Tori_Scope
    Tori_Scope Scope Posts: 12,469 Championing
    Hi @Clarity6871 :) Were you able to get through to them today?
  • Clarity6871
    Clarity6871 Online Community Member Posts: 5 Listener
    Yes I did actually.  After waiting nearly  three hours. I spoke to an Adviser and he is sending  information  I need. 
    I have enough points he said to be eligible  for my Bus Pass.

    Ms Daisy 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,536 Championing
    I'm glad you managed to get through @Clarity6871 but I'm sorry it took so very long!

    Hopefully your letter will arrive soon, and you can get your bus pass sorted :)

    Where are you hoping to travel on the bus, will it be every day, or for special trips?

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