PSN to Login to Journal

Sean4w
Sean4w Online Community Member Posts: 21 Connected
in Universal Credit (UC)
Has anyone had trouble getting a new one? I called UC 4/8/23 to request a new one as I need to check my journal etc and it has been over a year since i had to log in, so this is now lost.

They gave me an appointment for the 8th, I had the telephone appointment, and then told me to wait 7 days for an email with a new code, and i still haven't had it, today is the 8th day since the appointment, did it take anyone a bit longer? maybe they were mistaken and its 10 days?

Hate talking to them on the phone but i may have to call back.

Cheers.


Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    Hello @Sean4w

    It could be that they meant 7 working days? As there may not be anyone in on the weekend? 
  • Sean4w
    Sean4w Online Community Member Posts: 21 Connected
    edited August 2023
    Biblioklept said:
    I didn't realise they were still using PSNs. I've not needed one for a long long time and wouldn't have a clue where to find it.

    Did you check junk folder for emails? 
    Yeah they told me that, no idea why i still have one or need one... yes i checked junk, i rang them and they put a note on my journal on my behalf.

    Hello @Sean4w

    It could be that they meant 7 working days? As there may not be anyone in on the weekend? 

    Maybe, but i feel like they should have said that, thats why i asked about 10 days instead, Anyway well see if they answer my journal, and send me it in email. 
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    How is everything at the moment @Sean4w? It sounds like you have had a really frustrating experience. Hopefully, it is somewhat sorted now but please don't hesitate to update us and let us know if there's anything else we can do to help  :)
  • Sean4w
    Sean4w Online Community Member Posts: 21 Connected
    L_Volunteer said:
    How is everything at the moment @Sean4w? It sounds like you have had a really frustrating experience. Hopefully, it is somewhat sorted now but please don't hesitate to update us and let us know if there's anything else we can do to help  :)

    Hi there L, I have rang them last week and they wrote on my journal on my behalf, and i waited another week after this, and the case worker has been given a deadline of tomorrow at 6pm, also they messaged them directly. Its very frustrating. I need to print out certain letters from my Journal for my PIP MR, i just hope it gets sorted in time.
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,713 Championing
    Keep us updated @Sean4w, I really hope they've finally sorted it.
  • Sean4w
    Sean4w Online Community Member Posts: 21 Connected
    Jimm_Scope said:
    Keep us updated @Sean4w, I really hope they've finally sorted it.

    @Jimm_Scope, i have now had my PSN removed, and authenticator added instead, and i have access now, she did it over the phone, so no idea why i had to wait 3 weeks with numerous phonecalls. 
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    @Sean4w Sounds like it was a right hassle but glad it's sorted for you! :) 

Categories