Broken Lifts
Mermaid
Community member Posts: 4 Listener
My lift has now been broken for 9 days , it is having an impact on my daily life
what rights do I have to get this sorted out
what rights do I have to get this sorted out
Comments
-
Hey Mermaid
Depends on lots of things!
what kind of property are you in (council, housing association, private rented, personally owned)
also is it a flat or a house - where is the lift? ie before or after your front door?
how have you been managing the past 9 days? ie how severe is the impact (for example have you had to stay elsewhere because you can't access your property at all, or have you been able to sleep in the lounge and cope without upstairs access)
-B -
Hi, I live in a housing Association flat there is 1 communal lift in the block for all to use I live on the 4th floor and am having trouble going out as I have trouble walking up and down the stairs so no lift lots of trouble, I had to cancel a doctors app today for example also my groceries cannot be delivered until the lift is fixed so I could say I am virtually housebound at the moment
-
K, so you need to contact the housing association to report it and you could also contact the adult social services team to advise them that you are a vulnerable adult with no means of getting out of your home, unable to attend appts etc. Does the housing association have an evacuation plan for you in case of fire? If not ask them to do one as this has highlighted an issue, etc. Keep the pressure on them to fix the lift!
Housing associations can be great, but they can be a colossal pain, there's normally just enough ambiguity of responsiblity between the HA and the council's housing teams to leave tenants stuck in the middle... ...do you have a residents association or rep you can speak to?
you could also get in touch with a disabled persons organisation - scope have a directory of them here: http://www.scope.org.uk/Support/services-directory?Type+of+service=information - to see if there is any help they can give you (maybe a caseworker?) Or if you are over 55 try Age UK
-B xx
-
you might find these links helpful:
Responsiblity for repairs in social housing:
http://england.shelter.org.uk/get_advice/repairs_and_bad_conditions/repairs_in_social_housing/responsibility_for_repairs
how to report repairs to a social landlord (includes template letter)
http://england.shelter.org.uk/get_advice/repairs_and_bad_conditions/repairs_in_social_housing/reporting_and_allowing_access
hope this helps
-B xx
-
Thank you very much indeed
Brightness
Categories
- All Categories
- 13.3K Start here and say hello!
- 7K Coffee lounge
- 101 Games lounge
- 482 Cost of living
- 4.6K Disability rights and campaigning
- 1.9K Research and opportunities
- 230 Community updates
- 9.6K Talk about your situation
- 2.1K Children, parents, and families
- 1.6K Work and employment
- 806 Education
- 1.7K Housing and independent living
- 1.4K Aids, adaptations, and equipment
- 666 Dating, sex, and relationships
- 374 Exercise and accessible facilities
- 845 Transport and travel
- 32K Talk about money
- 4.6K Benefits and financial support
- 5.2K Employment and Support Allowance (ESA)
- 17.2K PIP, DLA, and AA
- 5K Universal Credit (UC)
- 6.4K Talk about your impairment
- 1.8K Cerebral palsy
- 886 Chronic pain and pain management
- 183 Physical and neurological impairments
- 1.1K Autism and neurodiversity
- 1.3K Mental health and wellbeing
- 328 Sensory impairments
- 832 Rare, invisible, and undiagnosed conditions