Pip telephone assessment

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daves1
daves1 Online Community Member Posts: 5 Listener
in PIP, DLA, ADP and AA
My wife just had a letter to say she's going to have a telephone assessment but she can't hold mobile phone to answer  them and a lady came from dwp last week to see both of us about me her husband becoming her appointee and was told no and she would email capita to tell them either use the paper trail version or do a home visit they still insisting on a telephone assessment  call is this right as they can't see her disability over the phone

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  • bg844
    bg844 Online Community Member Posts: 3,891 Championing
    Contact the assessment provider and explain the situation.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    They no longer do home assessments and haven't since the start of the pandemic. Telephone assessments replaced them. Some assessments are still face to face but at an assessment centre.

    You can put the mobile onto loud speaker, if that's easier. Are you now here appointee? Or were you refused this? It's not clear based on this comment.
    daves1 said:
     a lady came from dwp last week to see both of us about me her husband becoming her appointee and was told no

    If you are then you will be able to answer all questions on her behalf.
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    I would just like to add a warm welcome @daves1. It is great to see you have joined us.

    Please don't hesitate to let us know if there's anything else we can do to support you  :)

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