Online Community House rules

Admin_Scope
Admin_Scope Posts: 38 Scope online community team

Welcome 

We are a community connected by disability. Make friends, share experiences, get the advice you need and discuss what matters to you.

Please note, you must be 18 or over to join and use the Scope online community. 

The online community is for peer-to-peer support and is not intended as a source of medical or professional advice. We cannot verify or approve information and materials uploaded by members. For more information, please read our Terms and conditions.

Behaviour expectations:

Be safe:

  • Do not include your personal information, including your real name, location, date of birth or contact details in your username, posts or profile.
  • Avoid spreading misinformation, check that information you share is appropriate and from reputable sources.
  • Do not present opinions as facts. 
  • Report any content or comments that concern you.

Be civil:

  • Think about how your words might affect others. Be polite and respectful.
  • You might disagree with someone’s view, but that is not a reason to be rude or offensive.
  • We expect our members to treat each other as they would like to be treated. If we think you are not being civil, we reserve the right to right to restrict or remove your comments and your account.

We welcome members of all background and encourage the sharing of lived experiences. Dismissing, invalidating or undermining someone’s identity or experiences is not acceptable here.

Be supportive

Many people come to the online community for help, or to help others. Many more come to simply chat. 

Please remember some people will be looking for support and may feel stressed or overwhelmed. They might not respond well to criticism or insensitive comments. 

Content we do not allow 

Please note: this list is not exhaustive, and more information can be found in our Terms and conditions.

Self-harm and suicide: We remove any content that describes self-harm or suicide in detail, including methods, dates, times or places.

Eating and drinking: Posts mentioning calories, weight, food quantities, body measurements, or showing weight loss will be removed, along with details about gaining or losing weight.

Abuse and violence: You're encouraged to seek support, but to keep the community safe, we remove detailed descriptions of sexual assault, violence or abuse.

Swearing: Mild swearing is fine if it's in context, not excessive, and not directed at others in the community or Scope representatives.

Personal details: Don’t share personal information, even in private messages. If something feels off, report it.

In addition, we may remove, edit or moderate content if we believe it is: 

  • impersonating someone 
  • against the law 
  • harassing, inaccurate, defamatory, abusive, disrespectful, offensive, indecent, racist, sexist, threatening, vulgar, obscene, hateful or otherwise inappropriate 
  • encouraging or promoting suicide, self-harm, eating disorders, or substance misuse 
  • graphic or distressing descriptions of violence or abuse 
  • attempting to exploit, groom or contact others for harmful purposes 
  • insensitive 
  • misleading 
  • dangerous to others 
  • advertising 
  • crowdfunding or asking for money 
  • infringing copyright 
  • personal information, like address, email or phone number 
  • medical advice 
  • any other content deemed inappropriate for the community

In addition, we may close, hide or remove discussions if we feel they threaten the safety of the online community.  

Using your account: 

  • Each member must only have one account. 
  • Do not impersonate other members, Scope staff, volunteers or public figures. 
  • Moderators may restrict or remove accounts that break these rules. 
  • We may remove users at our discretion if we feel their presence is doing more harm than good to the community. 

Reporting concerns 

If you see anything that causes concern, please use the ‘Flag and Report’ buttons or email community@scope.org.uk

We take all reports seriously and if we believe it necessary, we will act quickly to protect the community. 

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