Hi all, this is a bit of a long one. I only just realised this past week that I am entitled to the carers element of UC. I have been a full time carer for a severely disabled family member since October 2018, I was also awarded carers allowance the following month. My UC has obviously been reduced every month accordingly. I just feel incredibly stupid as I had no idea about the carers element all these years and it would have been such a helpful relief. I had a look on my journal, and I did notify them of my caring responsibilities that same month. I have called up UC helpline as there was no option for me to change my circumstances to caring for someone (only to tell them I’d stopped, which I haven’t) and the lady on the phone seemed confused about the whole situation and told me to state this on my journal. Which I have twice this past week, and not had any feedback from them
on my second phonecall they said they was nothing they could do and to wait for a response on my journal even though it’s been days now. any advice would be appreciated on how to approach them again. Thank you and apologies for the long message
