DLA text

zaraalowes
zaraalowes Community member Posts: 6 Listener
edited March 2023 in PIP, DLA, and AA
Hi, I applied for DLA on the 2nd of December 2022 they recieved the form on the 13th January 2022. I have recieved a letter 2 weeks ago saying a decision hasn't been made yet. Then this morning I've recieved a text message to say that a decision hasn't been made still?  I'm just wondering if anyone knows the process of these messages etc how long roughly after these messages do you recieve the decision letter? Any help would be gravely appreciated 

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  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    They are standard letters and texts sent to everyone as updates. It doesn't mean anything other than what they state.
    Is this definitely a DLA claim and not PIP? If it's DLA for your child then usually decisions are made without the need for any assessments. I have no idea on timescales i'm afraid. Once a decision is made you will be contacted.
  • zaraalowes
    zaraalowes Community member Posts: 6 Listener
    Yes a DLA claim for a child. Are they just standard text messages etc. I'm new to all of this, my daughter has epidermolysis bullosa. I'm just wondering if anyone has recieved a text message then recieved their award? 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    They are standard tex messages sent to everyone. Once a decision is made you will be contacted. They do send text messages if successfully awarded. They do not send texts for refusals.
  • zaraalowes
    zaraalowes Community member Posts: 6 Listener
    So they said it will be confirmed in writing could it mean she has been refused?
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    No, they always send a confirmation letter, which is the decision letter. If successfully award they often send a text as well as the decision letter.
  • zaraalowes
    zaraalowes Community member Posts: 6 Listener
    Thank you so much for your help 
  • zoe1978
    zoe1978 Community member Posts: 2 Listener
    I have had the same, my form was received on 20th jan 23, I received a letter on the 9th March and last Tuesday a text to say they are still looking at my form. Since then I have not heard anything. Have you had any update? 
  • poppy123456
    poppy123456 Community member Posts: 61,907 Championing
    zoe1978 said:
    I have had the same, my form was received on 20th jan 23, I received a letter on the 9th March and last Tuesday a text to say they are still looking at my form. Since then I have not heard anything. Have you had any update? 

    I've heard there's backlogs with DLA decisions and they are currently taking up to 16 weeks.
  • zoe1978
    zoe1978 Community member Posts: 2 Listener

    I've heard there's backlogs with DLA decisions and they are currently taking up to 16 weeks.
    Thank you for your reply 😊 

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