I have been subjected to unlawful discrimination

System
System Posts: 220 Online Community Programme Lead
in Transport and travel
This discussion was created from comments split from: Council Tax Rebate Council Wants To See Bank Account can I trust them.

Comments

  • Golden12
    Golden12 Online Community Member Posts: 28 Contributor
    Hi there I  would like your view on this. I have been subjected to unlawful discrimination treated unfairly tricked to parting with my money.
    I purchased a holiday Package unfortunately I had to cancel after a few days foreseeable circumstances, I booked a package holiday online with agent. Thomas Cook  plus Travel Insurance at the same time, I thought I was covered  but I wasn’t covered even though I cancelled before the 14 day cooling off period.
    The travel Insurance ses I wasn’t covered as the Terms condition is all travel documents has to be in place.I had issue as part of a Visa application had to book in advance as part of the application.

    The agent Thomas cook had chosen a flight agent Ryanair all I choose was select the seats.  I wasn’t aware the flight agent was Ryanair’s  as was a package holiday only to find out  later, I could not get back the deposit, reason being the airline Thomas cook chosen I could not get a refund but could still book another time,so I thought to book other dates found this impossible tried on website again and still from this day impossible when everything I could not cope as too much stress plus still in stages of  bereavement.

    The agent booked the airline they are accountable for this as they choose the flight side but not accepting the responsibility.

    What do u think care to share @ thanks for your time on this.





  • Golden12
    Golden12 Online Community Member Posts: 28 Contributor
    I have been subject  to disability discrimination treated unfairly unlawfully. if it’s happened they don’t take accountability nor do they accept, as did not happen, at all because of your disability they discriminate people this, is wrong as they make out it never happened you must have mental illness that all they say.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    Hello @Golden12

    Just to let you know, I have taken your comment and made it it's own thread, so more people can see and hopefully help :)

    This isn't my area of expertise, but it does sound complex, have you thought about contacting the ombudsman about this? If you haven't already. 

    I'm so sorry this is stressing you out and that you are going through a rough time, my condolences for your loss. 

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