Remaining politically neutral during General Election 2024


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PIP call

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Kirst89
Kirst89 Community member Posts: 21 Connected
Hi, I had my phone assessment two weeks ago, but I have just missed a call from capita at 8pm at night. Is this a normal thing for them to call again or does anyone know what it would be for/about? They didn't tell me they would call again. 
Thanks very much
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Comments

  • poppy123456
    poppy123456 Community member Posts: 56,976 Disability Gamechanger
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    I’ve not heard of them ring this late. If your report is in audit then yes they can ring again to ask some questions. 
    However, we can only guess what they wanted so I’d advise you to ring them in the morning when they open. (Capita) 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Ahh I see I didn't know they could call again, yes I will give them a call if I can tomorrow, I'm really anxious about it now but I'll try x
    Thank you x
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Hi, quick update they called me back and had a few more questions to ask and said that they had spoken to my GP and had to confirm a few things-basically how I deal with certain things, and said its just to make sure I get all the help I need. Not taking that as bad or good, I guess I just need to wait now xx
  • Adrian_Scope
    Adrian_Scope Posts: 11,386 Scope online community team
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    Fingers crossed you're not kept waiting too long @Kirst89!
    Community Manager
    Scope
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Thanks @Adrian_Scope let's hope not x
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Quick update if anyone needs, recieved a text today saying they have recieved the written report from the assessment and they will contact me within 8 weeks. I know it could be longer, so I guess another wait. Will update with any more info xx
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Hang in there @Kirst89 we're here if you need us! :) 
    Online Community Coordinator
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  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Sorry another quick update I received a missed call today from pip again 😞 I was under the impression my report was written and it was a waiting game (from the text I got) , I'm so anxious about her calling back this afternoon (when she said she would on voicemail) I feel sick these unexpected calls have knocked me. Twice they have rang me now since the assessment, and now after they said they have recieved the written report 😕
    Will update later xx
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Update-
    The lady called me back and has told me I have a back payment to come and asked if could manage it and that I will get regular payments after. I didn't want to ask any amounts so I guess I'll wait for my letters to come to see.
    Thank you all for your help, good news for me today xx
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    Ah good stuff, thanks for updating everyone @Kirst89 and I'm glad you've found the community so helpful :) 
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  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Quick update again sorry. Phoned today to ask for the written report and what my back payment was from Jan and the man I spoke to said nothing has been awarded and the call was to ask if I could manage a backpayment if i were to get one, but the lady yesterday said to wait a few days for the back payment. Very confused now. Back to a waiting game. Very stressful xx
  • Adrian_Scope
    Adrian_Scope Posts: 11,386 Scope online community team
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    That must be frustrating @Kirst89. Hopefully they'll send out a letter soon so you know what's going on. 
    Community Manager
    Scope
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    @Adrian_Scope I hope so, it's really stressed me out and made me doubt if I was listening properly the first time, which isn't helping 😔
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,982 Disability Gamechanger
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    This sounds really stressful @Kirsty89 :( Is there anything which would help or usually helps when you are feeling stressed? Hopefully, you will have the answers you need and deserve soon. In the meantime, please don't hesitate to let us know if there's anything we can do to support you  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    @L_Volunteer I would usually read to take my mind off things but I can't keep my mind on anything to concentrate. Thought it was bad enough before I spoke to anyone, now it's even worse 😭xx
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,561 Disability Gamechanger
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    I'm sorry to hear how things are feeling tough at the moment @Kirst89 sometimes just focusing on being present and breathing helps with any feelings of anxiety, is that something you've tried to help ease your mind? 

    Mind has some tips that might help too, for self-care when feeling anxious, please have a look when you can.
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  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Does it mean I'm back to a 12 week wait?
    Yes I have some coping strategies I'm just struggling with them atm. Will look at mind thank you 
  • poppy123456
    poppy123456 Community member Posts: 56,976 Disability Gamechanger
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    Kirst89 said:
    Does it mean I'm back to a 12 week wait?
    Yes I have some coping strategies I'm just struggling with them atm. Will look at mind thank you 

    The 12 weeks is from when the report was returned to DWP. Once a decision is made you will be contacted.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
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    Kirst89 said:
    Does it mean I'm back to a 12 week wait?
    Yes I have some coping strategies I'm just struggling with them atm. Will look at mind thank you 
    As soon as you start thinking about it, distract yourself, do something you enjoy, something uplifting, music is so good, to take you to different place. Ultimately, thinking about it won't make the DWP act any quicker.
    One day AI will take over.    
  • Kirst89
    Kirst89 Community member Posts: 21 Connected
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    Hiya quick update, I phoned pip today as I have been having some anxiety attacks and just stressing and can't control it, so tried for an update and the kind man I spoke to told me I had been awarded this afternoon a few hours before my call but couldn't tell me what the award was. Wish I could say my anxiety has reduced knowing I have been awarded but it hasn't. Hopefully will pass soon, maybe it won't. Thanks all, will update when I get my letter xx
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