Hi, my name is tawny! SSE/OVO is preventing me from toping up my electricity

tawny

Hello never thought about joining, but now SSE/OVO is preventing me from toping up my electricity. I cannot get a new key activated and have spent hours on the phone with them. I have MS which affects my right side. I am now very scared electricity will run out.  

Hannah_Alumni

Hello @tawny

Welcome to the community My advice would be to reach out to Scope's Disability Energy Support. They will hopefully be able to help advise you.

tawny

Thank you Hannah they may have to be a route I will have to take