PiP

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Danielneve2
Danielneve2 Online Community Member Posts: 1 Listener
in PIP, DLA, ADP and AA
Trying repeatedly contact dwp for upto date award letter confirming my claim for the purpose of my new application for concessionary bus pass, that expired onMay 14th. Can get through then I’m kept on hold. After 45 mins on hold the line cuts off. What other options do I have. 

Comments

  • bg844
    bg844 Online Community Member Posts: 3,890 Championing
    Unfortunately you only really have the option to contact PIP by phone. Generally speaking, Monday is a very busy day so if you call tomorrow bang on 9am you should get through straightaway. If not then you should hold and eventually you will be put through to an advisor.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    I'm very sorry @Danielneve2

    We have had many members on the community express the same issue with long wait times when calling the DWP. If I come across any update on this I'll let you know. For now, we just encourage you to keep trying. 

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