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Pip text message and letter

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MontyKen23
MontyKen23 Community member Posts: 4 Listener
Hi everyone. I'm new to this so bare with me. I received a text message on Monday from pip saying "we have not yet made a decision on your pip claim, we will right to you when we have made our decision " then yesterday I got a letter saying they have all the information needed to make a decision. Has anyone else had this? I would of thought they would send a text or a letter not both. Does anyone know how long it usually takes from this point? It's such a long process 😪 

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  • poppy123456
    poppy123456 Community member Posts: 57,272 Championing
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    Both of those are standard text and letter sent to a lot of people. There's no timescales from this point. Timescales are up to about 12 weeks once the report was returned.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • gigi77
    gigi77 Community member Posts: 52 Contributor
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    @MontyKen23 my experience was from receiving the not made a decision text to text awarding pip was 3 days.  But I’ve been very lucky with how quick mines been done, it really is a mixed bag of timescales for everyone. Wishing you the very best of luck, I know how anxious the wait is and even trying to keep busy sometimes can be difficult 
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