Hi, my name is kostermar! How do you email the pension service?

kostermar
kostermar Online Community Member Posts: 2 Listener
edited June 2023 in Benefits and income
Hi, I was just wondering, how does one email the British pension department. I’m in South Africa and do not have a landline, I’d like to ask about the proof of life document, our postal system is practically non existent and I’d like to find out if they could email me the document. 

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    Hello @kostermar

    Welcome to the community! :) 

    There is a GOV webpage on contacting the Pension Service. You can claim online, as well as by phone or post. If you wanted to ask a few questions, I believe contacting by phone or post is the only way. The only other way I can suggest is using the HMRC online chat? They may be able to advise further. 
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    edited June 2023
    Hannah_Scope said:
    There is a GOV webpage on contacting the Pension Service. You can claim online, as well as by phone or post. If you wanted to ask a few questions, I believe contacting by phone or post is the only way. The only other way I can suggest is using the HMRC online chat? They may be able to advise further. 
    HMRC have nothing to do with the Pension Service.
    kostermar s.., I’d like to ask about the proof of life document, ..
    I don’t know what document you are referring to.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    @calcotti Aaah ok, It says to contact them if OP was going to return to the UK so thought it may be a place to ask them as there was no other way other than phone or post. 
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    Hannah_Scope said:
    It says to contact them if OP was going to return to the UK so thought it may be a place to ask them as there was no other way other than phone or post. 
    I don’t know what you are referring to by “It says”, perhaps you could provide the link you are referring to.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    Oh! the link I provided above, sorry for not being clearer :) This one; HMRC online chat
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    That’s the link to have a ‘chat’ with HMRC, it doesn’t provide any information. I assumed you were referring in your previous post to a link that said something about contacting HMRC and pensions and coming from abroad.

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