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Recorded telephone assessment

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luuluu11
luuluu11 Community member Posts: 11 Listener
Following a recorded tp assessment yesterday. After 2 calls to capita finally got a code to access the recording that they had emailed me. Then found the last 20 minutes of the assessment missing! Rang again and got call back saying there was technical error but don’t worry if I am not satisfied with assessment there is MR? My report is not available yet as it’s gone for random check but even if I am not happy with it I have no proof of last third of conversation and nothing apparently I can do about it!! 

Comments

  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    edited July 2023
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    Don't stress yourself, it's not great, but if you have to do a MR, do it in writing - use the official form, give lots of 'real world examples', you know what you were asked and how you would have responded to those 'descriptors', so although it's not been recorded. you can still address the points in the MR.

    People do MR and Appeal without recordings successfully. 
      
  • luuluu11
    luuluu11 Community member Posts: 11 Listener
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    Thank you rebel11
  • poppy123456
    poppy123456 Community member Posts: 56,976 Disability Gamechanger
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    For future reference you can also record the assessment yourself. You just need to tell them before the assessment starts. You can use your phone to record it. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Biblioklept
    Biblioklept Community member Posts: 4,948 Disability Gamechanger
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    Do they just get recorded as standard now? I've noticed a few people saying theirs have been recorded. I can't use the phone anyway but this would just be an extra barrier for me to
  • poppy123456
    poppy123456 Community member Posts: 56,976 Disability Gamechanger
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    Do they just get recorded as standard now? I've noticed a few people saying theirs have been recorded. I can't use the phone anyway but this would just be an extra barrier for me to
    No, they are not automatically recorded. You need to request it or record it yourself. Same applies to all assessments and not just telephone.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Biblioklept
    Biblioklept Community member Posts: 4,948 Disability Gamechanger
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    Oh phew. I've been very lucky to have paper based for last work capability and last two PIP, dreading it being telephone or in person :tired_face:
  • rebel11
    rebel11 Community member Posts: 1,669 Pioneering
    edited July 2023
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    The technology is there for them to record every Assessment, make life easy for everyone, but they aren't in the business of doing that. There are more 'barriers' then The Grand National.   

    No animals were harmed in this post.
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