Not been paid, any suggestions how I deal with the situation?

Dixon

Hello

can someone please help me. I am registered as disabled and started a job on the 3rd July. As I am not able to read or write the employers completed the new starters form for me. 

One of the forms was the salary form. The employers completed it incorrectly (even though they were given the correct details) and now I have been left with no salary. 

They state that it was my responsibility to ensure that it was completed correctly but I am not able to do this and took the employers on trust. 

I have now been told that there bankers are trying to reclaim back the salary and that this may take 20 working days. Bearing in mind I am not to blame I do not understand why I have to wait so long. 

Can anyone offer me any suggestions on how to deal with this problem?

Hannah_Alumni

Hello @Dixon

Welcome to the community!  

I am so sorry that you have had to go through that. Has there been an update since you posted? This is a tricky situation and I would actually encourage you to reach out to Citizen's Advice for some more information. 

Can I ask, were you speaking with your management on this issue or HR?

Dixon

Hello Hannah

All written communications have with HR. 

Hannah_Alumni

Have they given you an update to this situation? 

Dixon

Last communication with them was on 3rd August - they are still waiting for their bankers regarding an update of the situation. 

Hannah_Alumni

I hope they fix it for you soon @Dixon did they give a time frame? 

Dixon

25 working days

L_Volunteer

Hopefully, it will be sooner than the 25 days @Dixon. In the meantime, please don't hesitate to let us know if there's anything we can do to support you 

Dixon

Thank you so much for your words of support. 

Dixon

Hello all

Thank you for your support in this matter. I have now been paid. 

Adrian_Scope

That's great news @Dixon, I'm glad it wasn't as long as 25 days!