Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Hi, my name is grud! bank closed account as my carers allowance was paid into it, allowance stopped

Options
grud
grud Community member Posts: 5 Listener
4 months ago for no reason my bank closed my account as my carers allowance was paid into it the allowance was stopped , I then notified the department of my new bank account that I had opened .
Since then I have sent 4 letters and emails to ask when they will send my allowance to the new bank account but to date have had no reply .
I have tried ringing many times but get cut off every time I can't understand what is going on.

Comments

  • grud
    grud Community member Posts: 5 Listener
    Options
    Does anyone else have or had this priblem
  • Albus_Scope
    Albus_Scope Posts: 5,661 Disability Gamechanger
    Options
    Hi @grud and welcome to the community.

    I'm sorry to hear about your issues with banking and the DWP.  Can I just ask which number you were trying and what happened before you were cut off? I just want to make sure everything's correct there.

    I'm just going to move your post to a different category, so more people in the know will be able to see and hopefully offer some top support. I hope that's ok? 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.
  • grud
    grud Community member Posts: 5 Listener
    Options
    When ring ingredients the pension sevice we use their free 800 number
  • Albus_Scope
    Albus_Scope Posts: 5,661 Disability Gamechanger
    Options
    Hi again @grud

    You can notify them online via this link for any changes and the phone number for Carers allowance I have is 0800 731 0297. Is that the number you've been trying? 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.
  • grud
    grud Community member Posts: 5 Listener
    Options
    Yes that's the same number but it's always busy and cuts off after 30 minutes
  • poppy123456
    poppy123456 Community member Posts: 57,131 Disability Gamechanger
    Options
    You just need to keep trying. Try ringing as soon as they open as that’s usually the best time. It’s no good writing to them because they probably won’t acknowledge that letter. 

    Are you claiming any other benefits? 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • grud
    grud Community member Posts: 5 Listener
    Options
    Yes attendance allowance
  • poppy123456
    poppy123456 Community member Posts: 57,131 Disability Gamechanger
    Options
    I’m confused because you can’t claim carers allowance for looking after yourself.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.