Automated line

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rwall93
rwall93 Online Community Member Posts: 5 Listener
in PIP, DLA, ADP and AA
Can anyone please tell me what options it is to get your decision through the automated line please. I read it was option 6...but there is no option 6.
Any help would be much appreciated.
Thanks 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited March 2024
    There’s no option to get a decision through any automated line. There used to be an automated payment line under option 6 where it would tell you what your next payment would be. 

    This option has been removed, it now tells you what your next payment will be as you go through various options in the queue before you speak to an advisor. 

    However, if it does tell you, it has been known to give incorrect information so please do not rely on that. 

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