Help

rainydaze

Hello I'm new here and want to ask a question about pip.
I received a txt telling me I have been awarded pip and to wait 2 weeks for a letter. So I have waited 2 weeks but no letter has arrived also there has been no payment made should I contact them thank you

poppy123456

Yes, you will need to ring them. If you are transferring from DLA then there will be no money owed, even if your PIP award is higher than the DLA award. The number to ring is..and the best time ring is as soon as they open. 

Personal Independence Payment (PIP)

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm

rainydaze

Hi it's a new claim so nothing is being transferred over thank you

Rosie_Scope

Welcome @rainydaze! Hope you're able to get things cleared up about your PIP claim soon. I just wanted to pop in to say hello and welcome you to the community  

I'll move your post over to our PIP boards in case you have any questions. Hope you'll find the community friendly and useful!

rainydaze

Hello yes thank you it seen that my letter has been lost in the post but they are sending a copy of this out to me and have given me details of dates payments etc so I am happy I made a call to them thank you

Rosie_Scope

Glad you were able to get things sorted @rainydaze! Hope you're not waiting too long for your first payment