DWP- what a joke.
I responded to a DWP letter over 4 months ago now and still have had no reply. I have rung DWP on 4 occasions, and waited about an hour to get through each time. You get through to an agent, obviously working from home, who takes your information, says she will pass it on and someone will get back to you. No one ever has. The DWP letter is from a mail handling site so you have no idea who is dealing with your case, if anyone actually is. DWP do not do emails so the reality is that you have no way of getting into contact with who wrote to you and you have no idea when, if ever, they will get back. What a joke. It would be funny if it was not so serious. Anyone else see any parallels here with the Post Office scandal? The reason I've posted this, apart from feeling anger towards the DWP and to make me feel better is to all you out there who may be in a similar situation, you are not alone!
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Usually contacting your local MP gets them shifted. Tried to post a link but unfortunately it's not posting correctly.
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