Pip case manager

keljohn1a

Good evening,

I am my sons appointee for pip I made a claim back at the beginning of march as he is currently on dla we had the text from the pip assessor's to say they had his claim and if he needed a assessment they'd be in touch that was 6 weeks ago I called today to see if there was an update and was told it is with a case manager and if I haven't heard anything by the 11th of June to call back but he hasn't yet had an assessment so what does this mean will they call to arrange an assessment I don't quite understand the case manager and what yhey do.

Thanks in advance

poppy123456

If you've received a text to say the report has been returned then he will have had a paper based assessment. Case managers are decision makers and it's those that make decisions.