Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Text Messages

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Marciatulips3
Marciatulips3 Community member Posts: 17 Listener

I have been reading a bit about the texts you can receive from Pip. Do you always get the, we haven't made a decision yet one before the, we have awarded you Pip one? It's early days for me so I don't expect to receive one yet. I still keep checking my phone though. Is it right that texts are sent early morning?T . I am glad I found this site and the support

Comments

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    If it’s a first time claim then yes they often (not always) send updates like this through texts.

    Sometimes people will receive a text that says we have all the information we need, they may also send a text saying they haven’t made a decision yet. You may also receive a letter saying the same thing.

    People often (not always) receive a text if there’s an award, for first time claims only. They do not send award texts for reviews.

    Decisions can take up to 12 weeks once the report is returned.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Marciatulips3
    Marciatulips3 Community member Posts: 17 Listener
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    Thanks Poppy are the texts usually sent early morning? Guess none are sent on a weekend?

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    Mostly yes. It has been known for them to be sent on a Saturday.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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