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Marciatulips3
Marciatulips3 Online Community Member Posts: 19 Listener

I have been reading a bit about the texts you can receive from Pip. Do you always get the, we haven't made a decision yet one before the, we have awarded you Pip one? It's early days for me so I don't expect to receive one yet. I still keep checking my phone though. Is it right that texts are sent early morning?T . I am glad I found this site and the support

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    If it’s a first time claim then yes they often (not always) send updates like this through texts.

    Sometimes people will receive a text that says we have all the information we need, they may also send a text saying they haven’t made a decision yet. You may also receive a letter saying the same thing.

    People often (not always) receive a text if there’s an award, for first time claims only. They do not send award texts for reviews.

    Decisions can take up to 12 weeks once the report is returned.

  • Marciatulips3
    Marciatulips3 Online Community Member Posts: 19 Listener

    Thanks Poppy are the texts usually sent early morning? Guess none are sent on a weekend?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Mostly yes. It has been known for them to be sent on a Saturday.