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Work Capability Assessment

lisalev

Hi, really upset, after waiting for work capability assessment, had call due on Sunday yesterday at 11am. As I paced the floor waiting for call, it turned 12pm and nothing! Called them, they said they called, well was sitting there all day at home! They have said I have been classified as Did Not Attend (dna). What happens now. Tried to call the centre, there number is not in service (CHDa centre). I have Sleep epilepsy, Anxiety along with various other. Received after last one. Then asked to be re assessed. Filled UC50 form. So they have that.

Will they resend appointment? I am at wits end called DWP, and getting nowhere, please help thanks Lisa

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lisalev

Sorry Good afternoon, hope you are all well, Lisa

OverlyAnxious

Hi Lisa,

Have you put a message on your UC journal to say that you were there when they claimed to have called?

Did you check they have the correct phone number in case they were trying the wrong one by mistake?

Some of the assessment providers have changed this month which may explain why you can't get through to them on the phone.

lisalev

Yes all of the above thanks

lisalev

Thanks appreciate that, you are right, they could have left a message! At one point, was so worried to go to loo, in case they rang, or were delayed, took bloody phone into bathroom!

Already complained.

lisalev

Put the complaint on gov.uk pretty straight forward, if nothing, feel like I am doing something today. Cannot make my self ill today.

Jimm_Alumni

Yeah, the assessor should have a complaints procedure @lisalev. Did they say they tried to call you more than once or just the one time then gave up?

WhatThe

Ask them to tell you the exact time that you were called and the number they dialled.

lisalev

No they did not tell me when they called or time, but as I had the phone with me at all times, even in bathroom , and kitchen , did not go out, stayed at home. I have no deaf problems, phone working fine!

lisalev

If there was someone to tell me what time that would be great but there is not.

lisalev

There must be someone where they missed called on this damn assesment, yes really **** off today!

lisalev

Excuse swearing

WhatThe

Ask DWP to investigate the time of the call and the number dialled by the assessment centre.

lisalev

Will do, just checked letter, they have my correct telephone number

lisalev

Its a bit after the event, as they have already written me off and said did not attend!

Jimm_Alumni

You're frustrated @lisalev, you can swear don't worry. As long as it isn't excessive 🤣 You are right to be angry, as you did attend! You were by your phone the entire time! I would continue with your complaint and ask PIP for another assessment time.

lisalev

Its not PIP, its work capability, which by the way, have received nothing at all on top of basic UC payment!

OverlyAnxious

https://forum.scope.org.uk/discussion/comment/910052#Comment_910052

If this a a brand new claim for UC. Not a migration from ESA. Then you won't receive any extra money unless they put you in the LCWRA group, which will only happen after this assessment has been completed. Even then, you will have to wait a while for the actual payment to come through, it is 3 full assessment periods from the date you put in the first fit note.

lisalev

This is not a new assessment as was assessed before. Received nothing for doing all that! Only on LCw not Lcwra

OverlyAnxious

https://forum.scope.org.uk/discussion/comment/910207#Comment_910207

Ah, I see. Yes, that is correct unfortunately, there is no extra payment for LCW now.

You can appeal the decision if you don't get LCWRA this time and believe you should.