Hi all,
I’ve just come across the group when looking for guidance on mandatory reconsideration timescales for universal credit.
My request was sent by a local charity law centre and my deadline was 15th July. Not one word back and it’s now 4th November! I did ring to check after 5 weeks and was told it would be escalated as it seemed quite a while. The response was written in my journal saying they don’t have a time limit and are very busy and it concerns me they made no acknowledgement they even had it. I cannot respond as the journal is closed.
the law centre sent a follow up complaint around 18th September but still nothing other than a letter asking for the £393 advancement they paid me! My last tax credit payment was the beginning of April and I was 3 days late migrating due to ill health supported by GP letter in the MC request so the £393 is the only benefits money I have had in 7 months :-(
