UC complain

zsuzsi74
zsuzsi74 Online Community Member Posts: 3 Listener
edited February 15 in Universal Credit (UC)

UC - doesn't respond to anything, doesn't give an appointment, I called them in vain, they didn't make a statement for February.

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,467 Championing

    What appointment are you waiting for? For your monthly statement, what date do you usually receive your money each month? Sometimes statements aren't always produced exactly on time but mostly it's within a few days after the end of each assessment period.

  • zsuzsi74
    zsuzsi74 Online Community Member Posts: 3 Listener

    My statment came in every month 9-11. Insinde LCWRA, and child element , and housing .Lot of messages , and call. I booked appointment , but nobody answer , no statment in februrary .

  • rbz
    rbz Online Community Member Posts: 152 Contributor
    https://forum.scope.org.uk/discussion/comment/984730#Comment_984730

    Don't worry. You will receive your money little bit later.

    Mine statement last month I'll received with almost 4 weeks delay, because DWP had problems to calculate my capital.

    My payments for 14 January and 28 January I'll received just on 10 February.

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