Mobility. Ordered my new car but my advance payment has gone lower by £700, any advice?

loraine7
loraine7 Community Member Posts: 10 Connected
edited April 2025 in PIP, DLA, ADP & AA

I ordered my new car 6 weeks ago and now the advance payment has gone lower by £700 does anyone know what happens

Thanks

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Comments

  • Holly_Scope
    Holly_Scope Posts: 5,404 Online Community Team

    Hi @loraine7 sorry you've not had a response yet. Have you paid the higher advance payment yet? If so, it might be worth contacting Motability to understand if the difference will be returned.

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 5,989 Championing

    Hi,

    Generally the Advance Payment price is locked in when you order.

    There's certainly no harm in asking Motability to consider an adjustment or even a 'goodwill refund' in your case.

  • LadyDriver
    LadyDriver Community Member Posts: 3 Listener

    if you haven’t taken possession of your car yet, you can cancel the order and then reorder. I have been told this by a number of dealers as I had the same concerns

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