Mobility. Ordered my new car but my advance payment has gone lower by £700, any advice?

loraine7
Online Community Member Posts: 10 Connected
I ordered my new car 6 weeks ago and now the advance payment has gone lower by £700 does anyone know what happens
Thanks
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Comments
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Hi @loraine7 sorry you've not had a response yet. Have you paid the higher advance payment yet? If so, it might be worth contacting Motability to understand if the difference will be returned.
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Hi,
Generally the Advance Payment price is locked in when you order.
There's certainly no harm in asking Motability to consider an adjustment or even a 'goodwill refund' in your case.
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if you haven’t taken possession of your car yet, you can cancel the order and then reorder. I have been told this by a number of dealers as I had the same concerns
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