Uc appointment aylesbury plus

sara1988
sara1988 Online Community Member Posts: 15 Listener
in Universal Credit (UC)

My friend was telling me he was asked to change to UC he does not have any photo id! He's doesn't drive and he has never lefted the country he lives in kidington and wants to go to aylesbury job center plus instead of Oxford as he not firmiler with Oxford as he has mental health issues and it's a struggle to get him out of the house he knows ayleabury beause he gos to church there can I request for him to go to aylesbury job center plus please

Thanks

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Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 5,538 Championing

    You can request this yes although they may not agree.

    He can also ask for a biographical id check, this is a phone call with questions about his personal details only he knows the answer to.

    It's not always possible but usually is.

  • sara1988
    sara1988 Online Community Member Posts: 15 Listener

    Thank you it's a struggle to get him to leave the house will I let them know this can they give a vidoe call or can somone go in on hes bahaif to the job center ? Please thank you for getting back to me so quick

  • Kimi87
    Kimi87 Online Community Member Posts: 5,538 Championing

    They don't offer video calls, a biographical id check would be speaking on the phone.

    If he wants a biographical id check then he needs to ask for it.

    They only agree on someone making a visit on the claimants behalf in extreme circumstances, and as he has no photo id I'm not sure if it would be viable anyway.

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