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Hi, my name is sallyab1! do I have to pay them back and if so why?

sallyab1

Hi I had a change in circumstance to report to UC which I did on my journal I had a conversation then I went on change of circumstance and filled that in. How do I stand as the person I spoke to said he had reported it but he actually hadn't and now we owe them money. My question is do I have to pay them back and if so why when I did my part it was UC that didn't do there's. Thankyou

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Comments

Kimi87

If you reported it on your Journal then you can make a formal complaint regarding the overpayment

https://makeacomplaint.dwp.gov.uk/

It probably won't be successful as generally under UC legislation all overpayment is recoverable, even when it was UC's mistake.

Mary_Scope

Hi @sallyab1 and a warm welcome to the community!

I see Kimi87 has provided some good information and advice so I won't add anything else today but its lovely to have you here and I hope you enjoy your time on the community☺️