UC 50 phone call

Ikonik
Ikonik Online Community Member Posts: 76 Connected
in Universal Credit (UC)

Submitted form UC50 last week on behalf of my son because I am his appointee.

Today I missed a call from Universal credit health. I was not informed they would be calling me so how do they expect people to answer when busy/working ?

Comments

  • Mary_Scope
    Mary_Scope Posts: 1,700 Scope Online Community Children and Family Specialists

    Hi @Ikonik

    It's very frustrating but DWP often doesn't give notice for health assessment calls because they just expect appointees to be available. You can call them back using the number they called from or contact the Universal Credit helpline to reschedule☺️

  • Ikonik
    Ikonik Online Community Member Posts: 76 Connected

    I got their number from the jobcentre but the Health assessment centre didn't have me on their records as appointee. So I've had to message jobcentre again. It's not helpful because I also care for my elderly mum and when I'm moving her., I can't answer the phone

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