Hello All,
My WCA call was due today at 13.15. I was ready and prepared by 13.00. The call from on 0800 number came at 13.11 by a lady called Yasmine. She asked if I was still happy to go ahead with the assessment and I said "yes, I am ready and waiting". She said she would pass me to a Practitioner who would go through my form with me then I would be passed back to her. I said thank you and speak to you soon. I awaited the call to be transferred to Practitioner but a few seconds later the call disconnected. I waited 10 minutes thinking they would realise the call had disconnected and call back but they didn't, so I called the 0800 number back at 13.21 and got the message "we tried to call you but you weren't available, we will try again later". This is not true, I answered the call and said yes I am available to proceed.
I messaged my UC Journal at 14.07 to give an update and say I didn't miss the call it was disconnected. I was advised they have nothing to do with the Assessment Team (fair enough I just wanted it noted) and to call another 0800 number which I did immediately. After going through my NI number and some personal details I reiterated what happened. The man said he wasn't sure what happened but would raise the issue and ask for someone from the Assessement Team to call me back. Again I reiterated my concerns saying I was feeling very anxious and didn't know what was happening and I had been waiting and prepared since 13.00. Again he said he would raise the issue and request a call back.
So, I have no idea when I will get a call back and I have no idea if I will even get my WCA today as arranged. Has anyone else experienced anything like this?
