RWG PAYG Top-Up

adamnew
adamnew Community Member Posts: 30 Connected
in Money and bills

Hello. Has anyone here used RWG before? I paid for a top-up to the correct number several hours ago and it still hasn't appeared in my mobile balance. Payment was taken from my account and I received an email confirmation. This is always instantaneous with other providers. Anyone else experienced the same issue or know how longs this normally takes with RWG? Thanks.

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 8,861 Online Community Team

    Has it come through now @adamnew? I'm afraid I haven't used RWG so I'm not too sure how long it would normally take, I hope one of our members might be able to help.

    There are some support details on the website if you still haven't received the top up:

    Support | RWG Mobile Network & Service Provider

  • adamnew
    adamnew Community Member Posts: 30 Connected

    Hello, sorry for the late response. Yes the credit eventually arrived in just under 24 hours. Thanks for your suggestion, it seems from other reviewers, it is a known issue.

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