Hello,
I have had my review. I've been under review since 22nd May. I had a phone call to discuss the review and tell me what to submit like bank statements and my passport and stuff. I did all that. Then I had a phone call that was really invasive and embarrassing about some transactions on my statement.
After that, no one removed the to-do on my to-do list, so it looks like I didn't attend the phone appointment and I definitely did. Now I have to go through it again today. She took ages to get back to me when I queried the original appointment still on my to-do list. When I phoned they wouldn't listen to me and kept saying your appointment was changed and you have to attend the next one. There's even a message on my journal that clearly gets wrong what I said on the journal prior to that.
I deal with psychosis, hearing loss and a couple of other things. This whole thing has been going on so long. It's so stressful. I really don't want to have to go through this again today. I'm so anxious and unhappy. My appointment is in about an hour from posting this.
Has anyone else had this experience? Has anyone else have the DWP just refuse to listen to you or make you attend appointments twice?
