UC migration online form or telephone ?

ketokid
ketokid Online Community Member Posts: 91 Contributor
in Universal Credit (UC)

Hi ive got to migrate over from ESA support group to UC by the mid November. Are we better doing it over the telephone or doing it on the online form please ? I heard that there can be issues if its done over the phone .

Comments

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,974 Championing

    Hi,

    If you do it online you get access to an online account to see your statements and make changes and contact UC staff.

    If you start it over the phone then you don't get online access and have to phone UC to do all of the above in future.

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